Privacy policy

Privacy Policy – Tech Shop UK

Effective Date: 13 June 2025
Contact Email: info@techshopuk.com
Business Address: 38 Hope St, Hanley, Stoke-on-Trent, ST1 5BS, United Kingdom
Owned and Operated By: Digital Ad Consultant Ltd
ICO Registration: We are registered with the Information Commissioner’s Office (ICO) in the UK.

1. About Us

Tech Shop UK is an online store that sells a range of tech accessories and home products. We are a UK-registered business, owned by Digital Ad Consultant Ltd. We are also a member of the Staffordshire Chamber of Commerce.

Our business is registered with the UK Information Commissioner’s Office (ICO), showing our commitment to protecting your personal data and privacy rights.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop on our website at www.techshopuk.com.

We follow all applicable privacy laws including:

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Privacy and Electronic Communications Regulations (PECR)

2. The Information We Collect

We may collect the following types of personal information:

a. Contact Details
Your name, phone number, email address, billing and shipping address

b. Order and Payment Details
Products you ordered and your payment method (we never store full card details)

c. Account Details (if you create one)
Your email and a password (encrypted)

d. Website Use and Device Data
IP address, device type, browser, how you use our site

e. Marketing Preferences
Whether you’ve signed up to receive marketing emails

We only collect what we need to serve you properly and securely.

3. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Send order and delivery updates
Respond to customer enquiries and issues
Manage your account (if you create one)
Improve our website and services
Send marketing communications, if you agree
Prevent fraud and keep your information safe
Meet our legal and tax responsibilities

We only use your data when we are legally allowed to. This includes:

Fulfilling a contract (processing your order)
Meeting legal obligations (recordkeeping, fraud detection)
Legitimate business reasons (improving our services)
Your consent (e.g., for marketing emails or non-essential cookies)

4. Who We Share Your Information With

We only share your information with trusted third parties to help us run our store and deliver your order. These include:

Shopify (our online store platform)
Secure payment processors (e.g., PayPal, Stripe)
Delivery and courier services
Our dropshipping and fulfilment partners
Email and support service providers
Government or legal authorities if required by law

We do not sell or rent your personal data.

5. Where Your Data Is Stored

Some partners and providers may process your data outside the UK. When this happens, we ensure your information is protected by approved legal safeguards, such as Standard Contractual Clauses or adequacy decisions.

6. Keeping Your Information Safe

We take the security of your personal data seriously. We use:

A secure (HTTPS) website
Trusted and compliant service providers
Encryption and access controls
Regular security checks and best practices

We do not store full payment details.

7. How Long We Keep Your Data

We only keep your personal data for as long as necessary. For example:

Order and payment records: up to 7 years (for tax/legal reasons)
Account information: until you delete your account or ask us to
Marketing data: until you unsubscribe or withdraw consent

You can ask us to delete your data at any time.

8. Your Rights

Under UK data protection law, you have the right to:

See the personal data we hold about you
Correct incorrect or outdated information
Ask us to delete your information
Object to how we use your data
Withdraw your consent at any time
Ask for your data in a portable format
Make a complaint if you’re unhappy

To use any of these rights, email us at info@techshopuk.com.

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO).

You can contact the ICO at www.ico.org.uk or by calling 0303 123 1113.

9. Cookies and Tracking

We use cookies and similar tools to:

Make our site work properly
Analyse how visitors use our site
Improve your shopping experience
Show relevant ads (only with consent)

You can control cookies through your browser or our cookie banner. See our Cookie Policy for more details.

10. Marketing Messages

We only send promotional emails if you’ve agreed to receive them. You can unsubscribe at any time using the link in any email or by contacting us.

We will never share your information with others for their own marketing.

11. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect data from children. If we learn that a child has shared information with us, we will delete it.

12. Changes to This Policy

We may update this policy as needed to reflect changes in the law or our business. The latest version will always be available on our website, with a clear effective date.

13. How to Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Tech Shop UK
38 Hope Street
Hanley
Stoke-on-Trent
ST1 5BS
United Kingdom

Email: info@techshopuk.com