Refund policy

Tech Shop UK – Returns & Refund Policy

Effective Date: 13 June 2025
📧 Contact Email: info@techshopuk.com
🌐 Website: www.techshopuk.com

1. Overview

At Tech Shop UK, your satisfaction is important to us. While we are committed to offering quality products and dependable service, we must also protect our business from misuse and ensure a fair process for all. This Returns & Refund Policy complies with the UK Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and Distance Selling Regulations.

By shopping at www.techshopuk.com, you agree to the terms set out below.

2. 30-Day Return Policy

You have 30 calendar days from the date you receive your item to request a return.

To qualify:

The item must be unused, unopened, and in original condition and packaging with all tags and accessories.
You must provide proof of purchase (e.g. order confirmation email or receipt).

Items returned without prior authorisation or outside the 30-day window will not be accepted.

To initiate a return, email info@techshopuk.com. Once approved, return instructions will be provided.

⚠️ Do not send items directly to Tech Shop UK’s premises. Return addresses vary by product and will be assigned based on the original supplier or service centre.

3. Who Pays Return Shipping?

Unless your item is confirmed as damaged, faulty or incorrect, you are responsible for return shipping costs. Tech Shop UK does not reimburse shipping for discretionary returns (i.e., buyer’s remorse, change of mind).

Returns must be sent to the assigned supplier or warehouse – NOT to Tech Shop UK’s offices.
Items sent without authorisation or to the wrong location may not be refunded.
Tracked shipping is strongly recommended. Tech Shop UK is not liable for lost or damaged return parcels.

4. Items Not Eligible for Return

The following products cannot be returned, except where faulty or not as described:

Sale or clearance items
Gift cards or vouchers
Custom or personalised goods
Perishable goods (e.g. food, supplements)
Hazardous materials, flammable liquids or gases
Personal care or hygiene-related products, including:
- Earbuds, headphones, razors, trimmers, toothbrushes
- Any product with direct skin, oral, or ear contact once opened
Mobile and computer accessories, including:
- USB cables, chargers, adapters, power banks, hard drives/SSDs, memory cards
- Keyboards, mice, webcams, and similar devices once opened or used
Smartwatches and tech wearables once opened or synced to a mobile device
Home & kitchen appliances (e.g. blenders, grinders, juicers) that:
- Have been opened, used, or show signs of wear or food residue
- Are returned without all original packaging, parts, or manuals

⚠️ Any returned item received in used or tampered condition, or without original components, may be rejected or subject to a restocking fee.

5. Damaged, Faulty or Incorrect Items

If your product arrives damaged, defective, or incorrect:

Notify us within 3 days of delivery via info@techshopuk.com
Provide:
- An unboxing video clearly showing the issue
- Photographs of the product and packaging
- Description of the fault or discrepancy
No claims will be accepted without verifiable proof. Videos/photos are required to prevent fraudulent returns.

Once verified, we may:

Issue a full or partial refund
Offer a replacement or store credit
Request return of the faulty item

Tech Shop UK reserves the right to deny refund or replacement if evidence is insufficient or the claim appears fraudulent.

6. Exchanges

We do not process direct product exchanges. If you wish to replace an item:

Submit a return request (if eligible)
Purchase the desired item in a new order

7. Refund Process

Once your return is received and approved:

You will be notified by email
Refunds are processed to the original payment method within 10 business days
Processing times may vary by your bank or payment provider

If more than 15 business days have passed since approval, contact us at info@techshopuk.com

8. 14-Day Cooling-Off Period (UK & EU Customers)

In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without providing a reason.

To exercise this right:

Email us at info@techshopuk.com within 14 days
Return the goods within another 14 days from the cancellation notice
Items must be unused and in original condition with all packaging and accessories

The right does not apply to:

Hygiene or sealed items once opened
Custom-made or personalised goods
Perishable or time-sensitive items

9. Fraud Prevention Policy

To maintain fair usage and protect our store:

All damage or defect claims must be evidenced (unboxing video, photos, written explanation)
We reserve the right to:
- Deny refunds or replacements if fraud, misuse, or abuse is suspected
- Request ID verification for high-value or flagged orders
- Block or blacklist customers suspected of policy abuse
- Take legal action or report to payment providers in case of fraudulent chargebacks

10. Contact Us

Email: info@techshopuk.com
Customer Service: Monday–Friday, 9am–5pm (UK Time)
Website: www.techshopuk.com

11. Legal Compliance

This Returns & Refund Policy complies with:

UK Consumer Rights Act 2015
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Distance Selling Regulations
Shopify’s Online Store Terms

12. Final Note

By placing an order with Tech Shop UK, you acknowledge and agree to this Returns & Refund Policy. Tech Shop UK reserves the right to update or amend this policy at any time. The most recent version will always be available at techshopuk.com/pages/return-policy.