Shipping policy

Shipping Policy

Effective Date: 13 June 2025
Website: www.techshopuk.com
Operated By: Digital Ad Consultant Ltd
Registered Address: 38 Hope Street, Hanley, Stoke-on-Trent, ST1 5BS, United Kingdom
Contact Email: info@techshopuk.com

Overview

Tech Shop UK is an online retail store operating on a dropshipping model, meaning we work with carefully vetted third-party suppliers and manufacturers to fulfil customer orders. This shipping policy outlines how orders are processed, shipped, and delivered. It is designed to be transparent and fair to customers, while protecting Tech Shop UK from fraudulent or misleading claims.

By placing an order on our website, you agree to the terms set out in this policy.

1. Order Processing

Orders are processed Monday to Friday, excluding public holidays.
Processing typically takes 1–3 working days after payment is confirmed.
During peak periods (e.g. holidays or sales), processing may take longer. We will notify you in such cases via email.
Once processed, your order is sent directly to our supplier or manufacturer for fulfilment.

2. Shipping Origins & Methods

We primarily source products from UK-based warehouses to ensure faster delivery.
Some items may be shipped directly from our international partners, including warehouses in the European Union, China, or other regions, depending on product availability and supplier assignment.
Delivery is fulfilled through standard or tracked courier services such as Royal Mail, Evri, DPD, DHL, or equivalent.

Please note: Tech Shop UK does not dispatch items from our own UK office or warehouse. All items are sent directly from the supplier to the customer.

3. Estimated Delivery Timeframes

Shipping Origin	Estimated Delivery Time
UK Warehouses	7–10 working days
EU Warehouses	7–14 working days
China/Overseas	10–20 working days

Delivery times are estimated and not guaranteed.
Delays may occur due to courier issues, public holidays, strikes, severe weather, or customs inspections. Tech Shop UK has no control over third-party logistics once items are shipped.

4. Customs, Duties & Import Taxes

For goods shipped from outside the UK (such as China or the EU), customs duties, VAT, or other import charges may apply in accordance with UK law post-Brexit.
These charges are not included in the purchase price and are the responsibility of the customer.
Failure to pay import charges may lead to delivery refusal, abandonment of the parcel, or return to sender. No refund will be issued in such cases.

5. Tracking & Notifications

Where available, tracking information will be provided by email once the item is dispatched.
Some tracking numbers may take 48–72 hours to activate, depending on the supplier and courier.
Not all shipping methods may include tracking, especially for low-cost or promotional items.

6. Multi-Item Orders

Orders containing multiple items may be fulfilled from different suppliers and arrive in separate packages.
Delivery times may vary between items. You will be notified when this is the case.

7. Delayed or Lost Deliveries

If your order has not arrived within the estimated timeframe:

Check the tracking information and your local courier depot.
Contact our customer support at info@techshopuk.com.

We will:

Initiate an investigation with the supplier and courier.
Provide a resolution within a reasonable time, typically 10 working days from the investigation start.

Fraudulent claims of non-receipt without proper investigation will not be honoured. Tech Shop UK reserves the right to refuse service or take legal action in proven cases of abuse or false reporting.

8. Failed Delivery Attempts & Incorrect Addresses

Customers are responsible for providing accurate and complete shipping details at checkout.
If a delivery fails due to an incorrect address or repeated missed delivery attempts, Tech Shop UK will not cover any additional charges for redelivery or refunds.
If your order is returned to the supplier due to incorrect information, re-shipping will incur an extra fee, and refund eligibility may be limited.

9. Damaged Parcels

If a parcel arrives visibly damaged, please refuse delivery if possible, or take clear photos of the damage before opening.
If the contents are damaged, you must provide:
- An unboxing video
- Clear photos of the item and packaging
- Proof of order and delivery

Failure to provide sufficient evidence may result in partial or no refund.

10. Pre-Shipment Cancellations

Orders can only be cancelled before the item has been processed or shipped.
Once an item is marked as dispatched, cancellations are no longer possible.
If your item has not shipped within 10 working days, you may request cancellation and receive a full refund.

11. Force Majeure

Tech Shop UK is not liable for any failure or delay in delivery caused by events beyond our control, including but not limited to:

Customs inspections
Courier strikes or disruptions
Acts of God (e.g. floods, fire)
War, terrorism, or government action
Pandemic-related shipping delays

12. Disputes and Resolution

We aim to resolve all delivery issues quickly and fairly. If you are not satisfied:

Please email info@techshopuk.com with full details and any relevant proof.
We will investigate thoroughly and provide a resolution within 14 working days.

In line with the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015, we maintain full compliance with UK law, but also reserve the right to protect our business against misuse of policy or fraudulent claims.

13. Contact Us

For any shipping-related inquiries, please reach out:

Tech Shop UK
Digital Ad Consultant Ltd
38 Hope Street, Hanley, Stoke-on-Trent, ST1 5BS
United Kingdom
Email: info@techshopuk.com